Return & Refund Policy
Our return terms depend on how an item is fulfilled. Most products are stocked and follow our standard 30-day terms; backorder/pre-order items are refundable until they ship; special-order items are sourced to your order and are non-refundable once placed. The item’s page and your cart show which applies.
Standard items (in stock)
- Ships in 2–3 business days (shipping & handling).
- Cancel before it ships: full refund, no fee.
- Returns accepted within 30 days of delivery if the item is unopened and in its original packaging. Return shipping is paid by the customer. No restocking fee.
- Opened items are not eligible for return, except warranty / defects.
- Defective, damaged, or wrong item: full replacement or refund, and we cover shipping both ways.
Backorder / pre-order items
- Full payment is taken at the time of order.
- Fully refundable any time before the item ships — cancel for a 100% refund.
- Once delivered, the standard-item terms above apply (30 days, unopened).
- If the estimated lead time materially slips, we notify you and you may cancel for a full refund.
Special-order items
- Sourced from the manufacturer specifically for your order.
- Non-refundable and non-cancellable once the order is placed, except warranty / defects.
- Defective / DOA: covered under manufacturer warranty — we facilitate replacement or repair.
Questions
Email ride@r-ecycle.com with your order number and we’ll sort it out.